What to Do If Your Flight Is Cancelled: Insurance Rules and Reimbursement

IMG-BLOG
4 Feb, 2023

What to Do If Your Flight Is Cancelled: Insurance Rules and Reimbursement

Immediate Steps:

Contact the Airline: Immediately contact the airline to understand the reason for the cancellation and inquire about available alternatives (such as rebooking on another flight).
Keep Documentation: Keep all travel documents handy, including your booking confirmation and boarding pass, as these will be essential for filing claims or seeking reimbursement.

Insurance Coverage:

Trip Cancellation/Interruption Insurance: If you have travel insurance that includes trip cancellation or interruption coverage, you may be eligible for reimbursement of non-refundable expenses, such as airfare and accommodations, if the cancellation meets the policy's criteria (e.g., due to covered reasons like illness or severe weather).
Check Policy Details: Review your travel insurance policy to understand what is covered, including cancellation reasons, coverage limits, and any deductible that may apply.
File a Claim: If your flight cancellation qualifies for reimbursement under your policy, file a claim with your insurance provider. Provide all required documentation, such as proof of the cancellation and receipts for any expenses incurred as a result.

Airline Responsibilities:

Rebooking:
The airline is typically responsible for rebooking you on the next available flight to your destination at no additional cost. Compensation:
Depending on local regulations (e.g., EU Regulation 261/2004), you may be entitled to compensation from the airline if the cancellation was within their control and not due to extraordinary circumstances (e.g., severe weather, strikes). Care and Assistance:
Airlines are required to provide care and assistance during extended delays or cancellations, which may include meals, refreshments, and accommodation if necessary.